We dispatch orders as quickly as possible.

Product preparation and free delivery usually take between 24 and 72 hours, and may extend to up to 12 working days for certain items.

Please note that a slight additional delay may apply to orders placed on Saturday evening or Sunday, as these are processed from the next working day.

Rest assured, we do everything we can to ensure your order reaches you as quickly as possible, without ever compromising the exceptional quality of our products.

If your order includes multiple items, they may be dispatched separately, depending on stock availability and fulfilment centres.

Rest assured, every item in your order will be delivered. If a parcel is temporarily missing, it will reach you as soon as possible.

Your delivery may have experienced a delay or an unexpected issue.

If more than 14 working days have passed since your order was dispatched, it is possible that:

• the parcel has been delayed by the carrier
  
• the parcel was damaged or misplaced during transit

In the event of a carrier-related issue (lost, damaged, or destroyed parcel), our secure delivery service handles all procedures on your behalf.

Your satisfaction is our priority. You will never be left to manage a dispute on your own — we take full responsibility and, if necessary, will arrange a replacement shipment at our expense.

Please do not hesitate to contact us by email. Our team will do everything possible to meet your expectations and provide a swift, effective solution.

Unfortunately, we do not currently deliver to Overseas France (DOM-TOM). We are actively working on adding this option to our shop in the future.

Yes, you can modify your order within 24 hours of confirmation, provided it has not yet been dispatched.

Yes, you may cancel your order within 24 hours, provided you have not yet received the shipping confirmation email.

After this time, cancellation can no longer be guaranteed.

If your order has already been dispatched and you wish to request a refund, the item must be returned in accordance with our returns policy.

You may return your order within 14 days from the date of receipt. To be eligible for a return, the product must be brand new, unused, unopened, and kept in its original condition, with the original packaging fully intact.

Any item that has been opened, used, or whose packaging has been damaged cannot be returned, exchanged, or refunded.

Once the product has been received and inspected, and provided these conditions are fully met, a refund or exchange may be offered, according to your preference. Please note that any costs related to the return — including logistics, handling, and re-shipping fees — remain entirely at the customer’s expense.

Your security is our priority. Our website only offers safe, secure, and fully guaranteed payment methods.

We accept:

• Credit cards
  
• Debit cards
  

Our online payment services:

• PayPal*
  
• Stripe*
  

PayPal — As a licensed banking institution within the European Union, PayPal offers over 10 years of experience in secure online payments. It is simple, fast, free to use, and recognised worldwide for its reliability.

Stripe — A global payment platform supporting over 150 local and international payment methods, including Visa and Mastercard, giving you maximum flexibility when completing your purchase.

Your banking details and credit card information are never shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. Please note that we do not currently accept cheques.

Yes — absolutely. The presence of HTTPS in our website URLs is a clear indication of the high security standards we apply. HTTPS is the secure version of HTTP, using SSL/TLS encryption protocols to protect data exchanges. It is the technology used to safeguard financial transactions on e-commerce websites.

As online retailers, we fully recognise that SSL security is now essential. It is the most effective way to protect your personal data and prevent hacking attempts or identity theft.

Visually, an SSL certificate is represented by a padlock icon displayed in your browser’s address bar, along with the “s” in “https”, confirming that your connection to our website is secure.